CBD QUESTIONS
Do you test your products?
All Social CBD products are tested by an independent third party to ensure the highest quality and 0.0% THC. You can find our test results at Test Results.
Where do I find the Lab ID or Lot ID # for my lab test results?
Listed on the side of our product's packaging is a Lab ID and Lot # which you can look up on the following page: Test Results.
Does CBD get me high?
Nope! CBD is non-psychoactive. Sometimes CBD is mixed up with THC—which will get you high—but they're completely different compounds.
What if I'm drug tested?
Our Social CBD products contain only CBD isolate or distillate (from an industrial hemp source, required by law to test at under 0.3% for THC). We make sure our Social CBD products go beyond what's required and test at 0.0% for THC.
The common urine drug screen for THC-COOH is known to have very little cross-reactivity to other cannabinoids that are not psychoactive, such as CBD. Positive THC-COOH screening results should be followed up with secondary confirmation testing.
There is anecdotal evidence across the industry that false positive results have happened to some CBD-only users. There is a growing concern about the accuracy of urine drug screening given that CBD is legal to consume in nearly every state, but we cannot offer much more guidance than to look online for further resources that may help you in your situation.
Does CBD interact with medications?
CBD can interact with prescribed medications, so it's important to talk with your doctor before adding CBD into your routine.
How much THC do your products contain?
Our products are made to federal regulations and contain less than 0.3% THC. In fact, we go beyond what's required; our products test at 0.0% (or non-detect, as far as our testing methods will permit) for THC.
CUSTOMER SERVICE & RETURN POLICY
What is your return policy?
We stand behind the quality and effectiveness of our products. We work hard to ensure Social CBD products are formulated with the highest quality ingredients to deliver the benefits. If the product still does not meet your expectations, we offer a 30-day money back guarantee on all our products. To start the return process, please contact us at [email protected]
What are your Customer Service hours?
Our team is available Monday through Friday, 7 am to 4 pm, Pacific time. We are closed on National holidays. You can also reach us via email at [email protected]
GENERAL PRODUCT
Do you still sell vapes?
Due to new federal legislation called the PACT Act, selling vape pens has become significantly more complicated. Unfortunately, as of March 27, 2021, we are unable to ship Social CBD vape products directly to our customers. As of August 2021, we are no longer producing these products.
ORDER & SHIPPING QUESTIONS
Do you offer free shipping?
We offer free shipping on orders over $49.
What payment options can I use?
Visa, Mastercard, American Express, and Discover. We also accept Apple Pay.
What is the process for receiving my order once I submit it?
Once your order is submitted, you will receive an order confirmation email within an hour. Check your Junk/Spam email folders, as the order confirmation may go there. The order is processed through our Fulfillment Center and shipped within 2 to 5 business days of being received. Once your order ships and our systems are updated, you will receive a shipping notification and tracking email. Again, this email may go to your Junk/Spam email folders. Orders are shipped USPS First Class Mail and are generally delivered 3-4 days after the shipment date. However, due to COVID-19, some shipments are taking longer to be delivered. We appreciate your patience.
When will my order be shipped?
Items ship 2-5 business days after receipt of the order. Orders are shipped USPS First Class Mail and are generally delivered 3-4 days after the shipment date.However, due to COVID-19, some shipments are taking longer to be delivered. We appreciate your patience.
What shipping service is used for orders?
All orders are shipped First Class Mail through the United States Postal Service.
What does order status 'Completed' mean?
Once your order ships, the order status in your account changes from Processing to Completed. Once our systems are updated, a shipment confirmation email with tracking information will be sent. This email may go to your Junk/Spam folder.
Can I change my order after it has been placed?
If you need help with an order that has been placed, please reach out to us at [email protected] as soon as possible. Please note that we are unable to change orders once they have been shipped to you.
Can I use a coupon code with the current promotion?
Coupon codes cannot be applied to sale priced items or combined with any other offers for promotions.
What are your policies on coupon codes and promotions?
- Cannot be applied to sale items or combined with any other offers or promotions. We reserve the right to cancel any orders that contain multiple discounts.
- Valid for a limited time only. Social CBD reserves the right to modify or cancel these at any time.
- Cannot be applied to previously placed orders.
- Limited to one coupon per customer.
- Not transferable or redeemable for cash or credit.
- Discounted / promotional items are purchased “as is”. Exchanges are offered in cases of defective product and will be replaced at no cost to the customer. Refunds are not accepted on discounted / promotional items.
- Free gifts cannot be refunded, exchanged or replaced.
- Offer good while supplies last.
- Coupons are void if restricted or prohibited by law.
REWARDS & REFERRALS QUESTIONS
What happens to redeemed but not used coupon codes from previous program?
The codes are still valid. You are able to use your coupon code from the prior program at checkout.
What happened to my previous point balance?
Your prior points balance will roll over into the new program. We are introducing VIP Tiers to the new program and levels will be based on your prior year's worth of purchases.
Do I need to make an account if I had one before?
All our customers with an active account are automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.
How do I redeem?
To redeem points make sure you are logged into your Social Account and select the number of points you want to use at checkout. You can also view your points balance anytime at https://socialcbd.com/rewards/.
Do points expire?
Don't forget about us, because your points, rewards and your VIP tier will expire if you don't interact with our program at least once every 12 months. Make sure you redeem points and place orders, so that this doesn't happen.
Can I use my points during a sale?
Points are redeemed via a unique coupon code and can be applied to any non-sale item similar to how you would apply a promotion.
Is there a limit to how many points I can earn?
Nope! That's the best part! This is our way to thank you for being part of our family. You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online.
I should have earned points for a purchase or action but I didn't see my account balance change. Did I get credit?
Oh no!! We want to make sure you get all your points, so please double-check that you were signed into your rewards account and didn't accidentally check out as a guest. You must be logged in when making purchases to earn points. There could also be a communication delay in our system and points could take anywhere from several minutes to several hours to appear in your account.
Where can I find my points balance?
You can check your points balance anytime by visiting https://socialcbd.com/rewards/.
What do the VIP Tiers get me?
Great question! The VIP Tiers allow our loyal customers early access to sales and products, ability to earn points multipliers as well as double points days. For full rewards visit https://socialcbd.com/rewards/.
How often can I leave a review for points?
You can leave a review once a day to earn Social Club points.
SUBSCRIPTIONS QUESTIONS
Why can't I sign up for a subscription?
We always want you to get the best deal possible. Because of this, we may limit your ability to sign up for a subscription so that you can get the best deal!.
Can I use promo codes on subscriptions?
No, promo codes do not apply to subscriptions as the subscriptions are already discounted.
How do I manage my subscription?
You can view all the details of your subscription and change things like frequency, quantity, or skip an order or cancel a subscription from within your account on the Subscription page. Once you are logged into your account, you may need to click on the person icon in the upper right to see all of your options. On the subscriptions page, you can scroll down to cancel the subscription. If you're on a mobile device, it's similar, but you will choose Subscriptions from the drop down menu.