Where do you ship from? | All orders ship directly from our warehouse in Kansas. |
What shipping carrier do you use? | We ship via USPS & FedEx. |
When will my order ship? | Here’s how it works: you order, we process, then we ship. Ordering takes a few seconds. Processing takes 1 to 3 business days. Then one of our carriers takes it from there. All carrier ship times are estimated and not guaranteed. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way! |
How long will it take to ship to Alaska, Hawaii, and Puerto Rico? | You might experience a few extra days in shipping timelines. Shipping to these states will take about 11-15 business days. |
I'm having problems with the tracking... | Sorry about that! In a few cases, the carrier takes 1-3 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via support@socialcbd.com. We can give you the inside info. |
How can I edit my shipping address? | If your order is shipping to an incorrect address, please email support@socialcbd.com. |
How do I place a return or exchange? | We’re sorry you didn’t love your Social CBD product. Please reach out to support@socialcbd.com with your order number and the products you’d like to exchange or return, and we’ll take care of the rest. |
Help! I can’t find my return slip. | Don’t worry—Social CBD packages don’t include return slips. Just reach out to support@socialcbd.com and we’ll help you place your return or exchange. |
What’s your return policy? |
We stand behind the quality and effectiveness of our products. If for any reason you are not satisfied with your purchase, we offer a 30-day money-back guarantee on all our products.
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How long does it take to process a return? | Credit card refunds usually take 5-10 business days to appear on your statement. From start to finish-line, please give your refund 7-14 days to find its way back to you. |
What should I do if I receive the wrong product? |
If you received a product different from the one that you ordered, sorry about that! Please contact us at support@socialcbd.com and we’ll be sure to get you the Social product you ordered! |
Do you ship internationally? | No, we ship only within the United States. We cannot take international orders. We do not ship internationally. |